In 2010 SIG Construction Accessories launched the first dedicated Merchant Centre in Maidstone covering London & S.E. as a specialist division; dedicating its focus on merchant customers by offering them an exclusive telephone line, devoted team with expert technical advice and a next day delivery on all stock items. Since then it has opened centres in Bristol, Manchester, Glasgow and Tyneside.
The Merchant Centres were launched to provide SIG’s merchant customers with an extensive ‘second warehouse’, where they could select products from hundreds of different brands and receive impartial advice from the SIG Construction Accessories teams.
The comprehensive expert product and application advice the teams offer within branch and on the phone is complemented by the onsite technical support available, which includes design services for masonry and groundwork projects.
Vaughan Taylor, Sales Director for SIG Construction Accessories and Builders Merchants, comments: “Everything we’ve done to develop the Merchant Centres has been to bolster the services we offer to our merchant customers, with the ultimate aim of providing a comprehensive marketplace where merchant customers receive all the advice and products they need from our highly trained experts. This service is backed up with our renowned nationwide branch network, so deliveries can be made wherever they’re needed in as quick a time as possible.”
Vaughan adds: “I’m very proud of the dedicated support the centres give to our merchant customers and we are always striving for ways to improve our service offering so we can make life easier for our merchant customers.”
Seven years on and the aim of the centres is still the same – to provide a single point of contact and support to its merchant customers and to source and deliver products on time and within budget. The Merchant Centres provide all the products and expertise required to support every construction project, from brickwork accessories and masonry to waterproofing and groundwork, and everything in between, says the company.
More information and contact details for SIG Construction Accessories Merchant Centres can be found here: http://uk.siggroup.com/our-brands/sig-construction-accessories/specialist-service-centres/merchant-centre/