Fakro Commercial Director, Dave Robertson, has announced that the company is expanding its Support Team to provide an even better experience for customers.
Following the successful launch of the company’s new Zendesk Merchant Portal, which is designed to improve the sales support to merchant customers by offering a one-stop location for product details, access to brochures, as well as technical support and a whole lot more information, the move to growing the support team followed soon after.
In addition, this year has also seen Fakro relaunch its e-commerce site, roofwindows4you.co.uk, which is designed to make it easier than ever for customers to locate their nearest stockist, select their purchases and access quick and efficient sales support, with a live “chat” function available if further assistance is required.
Dave Robertson said: “Adding a roof window to a home or building project has moved on from just selecting a standard type product. Architects, Builders, Developers and Loft Converters, as well as self-builders, are now looking to use roof windows as an intrinsic element in their designs to create spaces that are filled with natural daylight, and in many cases, by choosing the correct window, it will actually transform the living space.
“By investing heavily in our Support Team and backup services, we aim to make it easier than ever for our customers to select the correct roof window for their project. Not only does better support give them greater confidence in our range of products, it also raises the bar for services provided within the sector, meaning everyone has to maximise the value they deliver to the end user”.
Merchants can head to fakromerchant.zendesk.com to access the Merchant Portal where they can click on the Live Support Helpdesk tab for assistance with any query, from training support to product information.
Fakro is the headline sponsor for this year’s BMF All Industry Conference, taking place from 15-18 June in Budapest.