Geoff Ramm, the customer experience guru who motivates clients and conference audiences to stand out from the crowd, has been confirmed to speak at the BMF All Industry Conference 2021, next June.
As the creator and author of Celebrity Service Geoff has challenged and inspired audiences across 43 countries to create award-winning ideas to outperform the competition. His clients include Emirates, Warner Brothers and McDonalds.
This is not the first time Geoff has encouraged the merchant industry to think differently. Five years ago, he memorably introduced the concept of OMG marketing at the BMF All Industry Conference in Malta. Now he is returning to inspire BMF delegates to create a customer experience like no other, with a unique concept described by the influential Forbes business magazine as “A Game Changer.”
John Newcomb, BMF CEO said: “Geoff is not just an entertaining speaker, he has his finger on the pulse of real-life customer service that will set any business head and shoulders above the competition. Be prepared for an eye-opening experience.”
Geoff will also host the Conference’s Marketing Workshop – one of four taking place at the event – which will be sponsored by MRA and chaired by Mark Mallinder, Chairman of the BMF Marketing Forum and Marketing Director of EH Smith.
The dual-centre BMF All Industry Conference 2021 takes place in Harrogate and York from 17-20 June.
The headline sponsor for the second year is the Crystal Group. Other key sponsors include ACO, BMN, Kerridge Commercial Systems, Knauf Insulation, Marshalls, Marsh Industries, Rockwool, SIG and Xtratherm.