After the recent acquisition of Ridgeons, Huws Gray has announced the decision to continue operating CounterAct Software from Border Merchant Systems.
After reviewing both CounterAct and Ridgeons software system, Huws Gray reportedly decided to commit to CounterAct for the long-term, with the rollout of CounterAct into Ridgeons already under way.
The acquisition of Ridgeons was said to have provided the opportunity for Huws Gray to review its IT infrastructure and systems. Huws Gray has been using dedicated merchant software from Border Merchant Systems since 1998 and currently runs CounterAct, (rel 2-7B) throughout its branch network.
Mike Owen Jnr, Head of IT at Huws Gray, commented: “Whilst we have a great working relationship with Border, it was really important for us to review our software and take a hard look at what was the right platform for us moving forward.
“It’s no secret that we have ambitious growth plans, so our IT system needs to be able to support that. When we reviewed the systems, we were delighted to see that the way we operate CounterAct is extremely efficient relative to other products. The administrative overhead we need to operate our fundamental business processes appears to be significantly less than others, that means we are using our technology more effectively.
“We are happy to commit to Border and will be making investments in both the CounterAct product and integrated e-commerce platform. We are confident that Border is the right partner for us moving forward.”
Phil Davies, Commercial Manager at Border Merchant Systems, added: “We are delighted that Huws Gray has chosen Border as its long-term merchant system partner. All the team here are committed to continuing to provide Huws Gray with the high level of support required to help its evolution. We will be working closely together to develop both CounterAct and our service offering to meet Huws Gray’s evolving requirements.
“Furthermore, it is good news for all our customers and staff that the largest independent merchant in the UK has decided that Border and CounterAct are best placed to help them grow.”