Lakes has won the ‘Rapid Speed of Response’ award at the national Graham bathroom showroom conference which took place in July.
The award is based on the votes of regional and national staff and was presented to Lakes by Graham’s Senior Category Manager (Bathrooms) Lucy Barriball and Marketing Director Ian Kenny.
The ‘Rapid Speed of Response’ award is said to recognise how quickly and effectively the Lakes team are able to manage the entire sales process.
Sales & Marketing Director at Lakes, Mike Tattam, said: “We’re delighted Graham staff rate our service highly as we aim to provide the best service and maintain the best relations with customers. Graham is constantly investing in innovative and engaging showrooms which is where we are focusing too.”
This win is the second award Lakes has received from Graham in six months as it won ‘The Customer Intimacy Award’ at Graham’s annual conference in December.
Ian Kenny added: “The Rapid Speed of Response award is based on interaction before, during and after the sales process, whether that is to do with showroom refits, supplying price or stock information, or even remedial action after installation. It is voted for by all the Graham Showroom consultants so it’s a very strong endorsement across the UK.”