Rotpunkt has reported an overwhelming response from its UK dealer network on the strength of its recent online training schedule put into operation during lockdown.
Directed by Kim Rochester, UK Customer Relations Manager at Rotpunkt, this pre-emptive training programme saw the company conduct a total of 38 half-hour sessions throughout a nine-week period from 8 April 2020.
Empowering its retailers to manage and anticipate change, the training covered a range of business fundamentals in each session, including new skills and product updates along with topical industry discussion on the latest business challenges presented by coronavirus and the path forward. By maintaining a high level of brand support, Rotpunkt hopes to place confidence back in the high street and effectively help its retailers navigate the ‘new normal’ with a renewed sense of retail-power.
Matt Phillips, Head of UK Operations at Rotpunkt says, “We knew we had to act quickly when COVID-19 was first detected and we have worked tirelessly to not only remain available to our customers, but also work with them to mitigate these unprecedented times. In a bid to keep our employees and partners safe, we decided to introduce a special package of bite-sized online training and peer-to-peer support via Zoom. Given lockdown, we felt this was the best way to interact with over 100 of our UK dealers and to show our thanks, we even decided to run a quiz where a lucky dealer won a luxury hamper.”
Kim Rochester agrees with Matt and explains, “It was a real privilege to plan and organise these sessions, which brought our retail community together and allowed us to maintain communication with our customers when faced with showroom closures, reduced services, furloughed staff members and loss of earnings. I am delighted by the warm response from everyone that attended and I personally feel this initiative has helped strengthen our resolve to make this a regular standard-of-care for our UK dealer network.”