In the month of September 2019, 99.8% of Tobermore deliveries were reportedly completed in full and on time as agreed, breaking its current record for delivery speeds.
Tobermore is said to take great pride in its delivery service and has maintained a 99% delivery rate for in full and on time loads for the past five years.
To achieve these rates, the company has claimed to put effective processes in place; products are manufactured in a single site, with higher than average stock levels maintained. The investment in world class machinery ensures a high speed manufacturing process, and all orders go through rigorous checks before delivery.
With such a commitment to customer service, Tobermore has launched a tailor made customer service package, ServiceSure. This customer focused service follows a project from initial enquiry to delivery and beyond, updating customers at every stage ensuring an efficient, and consistent streamlined delivery experience.
Owner and Managing Director David Henderson said: ‘’We are dedicated to providing an efficient, consistent and streamlined customer experience with a ‘right first time’ ethos. I would like to thank our hardworking staff for this outstanding result.’’