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	<title>customer insight Archives - Professional Builders Merchant</title>
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	<link>https://professionalbuildersmerchant.co.uk/tag/customer-insight/</link>
	<description>the latest news and business info for UK builders merchants</description>
	<lastBuildDate>Mon, 18 May 2026 13:44:09 +0000</lastBuildDate>
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	<item>
		<title>“Pressure on prices means stocking more vital than ever,” according to Growtivation</title>
		<link>https://professionalbuildersmerchant.co.uk/news/growtivation-survey-reveals-pressure-on-prices-means-stocking-more-vital-than-ever/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Mon, 18 May 2026 13:44:09 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[Merchandising & Promotions]]></category>
		<category><![CDATA[New Products]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[Gardens & Landscaping]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[Market information]]></category>
		<category><![CDATA[Merchants]]></category>
		<category><![CDATA[Suppliers]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=41458</guid>

					<description><![CDATA[<p><img width="300" height="201" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/05/growtivation-pos-display-300x201.jpg" class="attachment-medium size-medium wp-post-image" alt="Dwindling workloads and the cost-of-living crisis mean that builders merchants’ customers are shopping around for almost every item, according to a new survey from Growtivation." decoding="async" fetchpriority="high" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/05/growtivation-pos-display-300x201.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/05/growtivation-pos-display-1024x687.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/05/growtivation-pos-display-768x515.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/05/growtivation-pos-display-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/05/growtivation-pos-display.jpg 1354w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>Dwindling workloads and the cost-of-living crisis mean that builders merchants’ customers are shopping around for almost every item, according to a new survey from Growtivation.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/growtivation-survey-reveals-pressure-on-prices-means-stocking-more-vital-than-ever/">“Pressure on prices means stocking more vital than ever,” according to Growtivation</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
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			</item>
		<item>
		<title>FMB and CIOB report highlights sustained challenges for SME builders</title>
		<link>https://professionalbuildersmerchant.co.uk/news/fmb-and-ciob-report-highlights-sustained-challenges-for-sme-builders/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Fri, 10 Apr 2026 14:00:20 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[Market information]]></category>
		<category><![CDATA[SME builders]]></category>
		<category><![CDATA[Trade organisations]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=41283</guid>

					<description><![CDATA[<p><img width="300" height="201" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/04/fmb-ciob-state-of-trade-survey-july-dec-2025-2-300x201.jpg" class="attachment-medium size-medium wp-post-image" alt="The latest State of Trade Survey from the CIOB and the FMB warns that SME builders “face mounting cost pressures and insolvencies despite continuous growth.”" decoding="async" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/04/fmb-ciob-state-of-trade-survey-july-dec-2025-2-300x201.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/04/fmb-ciob-state-of-trade-survey-july-dec-2025-2-1024x685.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/04/fmb-ciob-state-of-trade-survey-july-dec-2025-2-768x514.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/04/fmb-ciob-state-of-trade-survey-july-dec-2025-2-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2026/04/fmb-ciob-state-of-trade-survey-july-dec-2025-2.jpg 1103w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>The latest State of Trade Survey from the CIOB and the FMB warns that construction SMEs “face mounting cost pressures and insolvencies despite continuous growth.”</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/fmb-and-ciob-report-highlights-sustained-challenges-for-sme-builders/">FMB and CIOB report highlights sustained challenges for SME builders</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
			</item>
		<item>
		<title>Editor’s Viewpoint: Customer insight</title>
		<link>https://professionalbuildersmerchant.co.uk/news/editors-viewpoint-customer-insight-november-2025/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Fri, 07 Nov 2025 08:00:24 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[Market information]]></category>
		<category><![CDATA[Sustainability]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=40397</guid>

					<description><![CDATA[<p><img width="300" height="201" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/09/PD-editors-viewpoint-300x201.jpg" class="attachment-medium size-medium wp-post-image" alt="In the Viewpoint column of PBM’s July/August edition, editor Paul Davies discussed the most recent Prime Minister to fall by the wayside as political uncertainty once again threatens to destabilise any hope of economic recovery..." decoding="async" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/09/PD-editors-viewpoint-300x201.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/09/PD-editors-viewpoint-768x514.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/09/PD-editors-viewpoint-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/09/PD-editors-viewpoint.jpg 800w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>In the viewpoint column of PBM’s November edition, editor Paul Davies considers the findings of a number of recent customer research projects and the implications for the merchant sector...</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/editors-viewpoint-customer-insight-november-2025/">Editor’s Viewpoint: Customer insight</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
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			</item>
		<item>
		<title>City Plumbing customer insight shows “surging” UK heat pump training uptake</title>
		<link>https://professionalbuildersmerchant.co.uk/news/city-plumbing-customer-insight-shows-surging-uk-heat-pump-training-uptake/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Fri, 17 Oct 2025 07:00:19 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[heat pumps]]></category>
		<category><![CDATA[Market information]]></category>
		<category><![CDATA[Merchants]]></category>
		<category><![CDATA[Training]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=40228</guid>

					<description><![CDATA[<p><img width="300" height="200" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-300x200.jpg" class="attachment-medium size-medium wp-post-image" alt="New research from City Plumbing shows how UK plumbers and heating installers are stepping up to meet the demand for low-carbon heating." decoding="async" loading="lazy" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-300x200.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-1024x683.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-768x512.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-1536x1024.jpg 1536w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-2048x1365.jpg 2048w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/10/city-plumbing-heat-pumps-765x510.jpg 765w" sizes="auto, (max-width: 300px) 100vw, 300px" /></p>
<p>New research from City Plumbing shows how UK plumbers and heating installers are stepping up to meet the demand for low-carbon heating. However, regional disparities remain.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/city-plumbing-customer-insight-shows-surging-uk-heat-pump-training-uptake/">City Plumbing customer insight shows “surging” UK heat pump training uptake</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
			</item>
		<item>
		<title>NMBS asks: “Do you know what your customers really think about you?”</title>
		<link>https://professionalbuildersmerchant.co.uk/news/nmbs-asks-do-you-know-what-your-customers-really-think-about-you/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Thu, 14 Aug 2025 14:00:52 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[Business support]]></category>
		<category><![CDATA[Buying groups]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[Market information]]></category>
		<category><![CDATA[NMBS]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=39738</guid>

					<description><![CDATA[<p><img width="300" height="200" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-300x200.jpg" class="attachment-medium size-medium wp-post-image" alt="NMBS recently launched an independent listening exercise to establish a net promoter score (NPS), and understand what really matters to its members." decoding="async" loading="lazy" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-300x200.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-1024x683.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-768x512.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-1536x1024.jpg 1536w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-2048x1365.jpg 2048w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/08/nmbs-conference-team-765x510.jpg 765w" sizes="auto, (max-width: 300px) 100vw, 300px" /></p>
<p>NMBS recently launched an independent listening exercise to establish a net promoter score (NPS), and understand what really matters to its members.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/nmbs-asks-do-you-know-what-your-customers-really-think-about-you/">NMBS asks: “Do you know what your customers really think about you?”</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
			</item>
		<item>
		<title>Home improvement plans “present opportunity for industry,” according to new research</title>
		<link>https://professionalbuildersmerchant.co.uk/news/unhooked-research-home-improvement-opportunities-for-merchants/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Wed, 30 Apr 2025 07:30:32 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[home improvement]]></category>
		<category><![CDATA[Market information]]></category>
		<category><![CDATA[market trends]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=39143</guid>

					<description><![CDATA[<p><img width="300" height="200" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/homes-unhooked-290425-300x200.png" class="attachment-medium size-medium wp-post-image" alt="New research from Unhooked Communications outlines the home improvement opportunities for building materials manufacturers, suppliers and merchants." decoding="async" loading="lazy" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/homes-unhooked-290425-300x200.png 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/homes-unhooked-290425-1024x682.png 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/homes-unhooked-290425-768x512.png 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/homes-unhooked-290425-765x510.png 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/homes-unhooked-290425.png 1492w" sizes="auto, (max-width: 300px) 100vw, 300px" /></p>
<p>New research from Unhooked Communications outlines the home improvement opportunities for building materials manufacturers, suppliers and merchants.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/unhooked-research-home-improvement-opportunities-for-merchants/">Home improvement plans “present opportunity for industry,” according to new research</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
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			</item>
		<item>
		<title>Bradfords enters low carbon research partnership with University of Plymouth</title>
		<link>https://professionalbuildersmerchant.co.uk/news/bradfords-enters-low-carbon-research-partnership-with-university-of-plymouth/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Thu, 05 Dec 2024 14:40:28 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer insight]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[Merchants]]></category>
		<category><![CDATA[Net Zero]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[Sustainability]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=32239</guid>

					<description><![CDATA[<p><img width="300" height="201" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2024/12/bradfords-051224-300x201.jpg" class="attachment-medium size-medium wp-post-image" alt="A new project sees Bradfords Building Supplies partner with University of Plymouth to research the barriers to the uptake of low carbon materials." decoding="async" loading="lazy" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2024/12/bradfords-051224-300x201.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2024/12/bradfords-051224-1024x687.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2024/12/bradfords-051224-768x515.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2024/12/bradfords-051224-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2024/12/bradfords-051224.jpg 1453w" sizes="auto, (max-width: 300px) 100vw, 300px" /></p>
<p>A new project sees Bradfords Building Supplies partner with University of Plymouth to research the barriers to the uptake of low carbon materials.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/bradfords-enters-low-carbon-research-partnership-with-university-of-plymouth/">Bradfords enters low carbon research partnership with University of Plymouth</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
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