Beesley & Fildes has launched Otis — a fully autonomous AI agent that searches live stock, builds quotations, manages trade accounts and handles complaints around the clock.

The post Beesley & Fildes boosts sales with “fully autonomous AI agent” appeared first on Professional Builders Merchant.

Huws Gray has launched a new website, “developed to enhance customer service and drive sales growth” while freeing up time for staff in its branches.

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Lords Group Trading plc has issued its trading update for the year ended 31 December 2025.

The post Lords update reveals Group revenue increase of 8.3% appeared first on Professional Builders Merchant.

In a feature from PBM’s January edition, Intact’s Catherine Cane outlines the advantages of the company’s next generation GenetiQ ERP solution, exploring the decision-making process behind Coomers Timber & Building Supplies’ selection of the platform ahead of the merchant’s forthcoming 70th anniversary.

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In an early teaser for PBM’s December issue, editor Paul Davies cautions that the merchant sector needs to pay close attention to the ways in which the big home improvement retailers are increasingly setting their sights on growing their share of the trade market.

The post Editor’s Viewpoint: A clear divide? appeared first on Professional Builders Merchant.

The Builders Merchant Branch of the Future, a comprehensive report sponsored by the BMF, is designed to set new standards for the trade customer experience for the next decade.

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Lords Group Trading plc has announced the acquisition of the “trade and assets” of CMO Group following a pre-pack administration process.

The post Lords acquires assets of “online-only merchant” CMO appeared first on Professional Builders Merchant.

PBM speaks with James Mitchell, CEO Europe at Klipboard (the new brand identity for Kerridge Commercial Systems).

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Building Materials Digital Services, the joint venture between the BMF and NMBS, has appointed Omiteo as the official technology provider for the Industry Data Pool platform.

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Conducted by eCommerce agency PushON, the study found that nearly half of businesses in the sector (49%) now see the rise of AI and automation as the most significant trend shaping their digital strategies.

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