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	<title>customer services Archives - Professional Builders Merchant</title>
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	<description>the latest news and business info for UK builders merchants</description>
	<lastBuildDate>Wed, 12 Nov 2025 23:50:07 +0000</lastBuildDate>
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		<title>EH Smith Architectural Solutions opens “world’s largest commercial brick display centre” in the heart of Birmingham</title>
		<link>https://professionalbuildersmerchant.co.uk/news/eh-smith-architectural-solutions-opens-new-digbeth-design-centre/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Thu, 13 Nov 2025 08:00:45 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[Merchandising & Promotions]]></category>
		<category><![CDATA[New Products]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[architectural services]]></category>
		<category><![CDATA[Branch Openings]]></category>
		<category><![CDATA[Bricks]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[Merchants]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=40430</guid>

					<description><![CDATA[<p><img width="300" height="200" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior-300x200.jpg" class="attachment-medium size-medium wp-post-image" alt="EH Smith Architectural Solutions has opened its new Digbeth Design Centre – a “first-of-its-kind” destination for the architecture and construction community in the Midlands." decoding="async" fetchpriority="high" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior-300x200.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior-1024x682.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior-768x512.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior-1536x1024.jpg 1536w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/11/eh-smith-design-centre-exterior.jpg 2000w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>EH Smith Architectural Solutions has opened its new Digbeth Design Centre – billed as a “first-of-its-kind” destination for the architecture and construction community in the Midlands.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/eh-smith-architectural-solutions-opens-new-digbeth-design-centre/">EH Smith Architectural Solutions opens “world’s largest commercial brick display centre” in the heart of Birmingham</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
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		<item>
		<title>Gophr urges merchants not to “lag behind on time-critical same-day delivery” </title>
		<link>https://professionalbuildersmerchant.co.uk/news/gophr-research-warns-merchants-missing-out-by-not-offering-same-day-delivery-services/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Wed, 16 Apr 2025 13:00:17 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Deliveries]]></category>
		<category><![CDATA[Delivery app]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[last mile deliveries]]></category>
		<category><![CDATA[Suppliers]]></category>
		<category><![CDATA[Technology]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=39064</guid>

					<description><![CDATA[<p><img width="300" height="200" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr-300x200.jpeg" class="attachment-medium size-medium wp-post-image" alt="New research from Gophr, the last-mile delivery business, reveals that merchants are missing out on the valuable sales opportunities available by offering a rapid, same-day delivery service to their trade and DIY customers." decoding="async" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr-300x200.jpeg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr-1024x683.jpeg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr-768x512.jpeg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr-1536x1025.jpeg 1536w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr-765x510.jpeg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/Gophr.jpeg 2048w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>New research from Gophr, the last-mile delivery business, reveals that merchants are missing out on the valuable sales opportunities available from offering a rapid, same-day delivery service to their trade and DIY customers.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/gophr-research-warns-merchants-missing-out-by-not-offering-same-day-delivery-services/">Gophr urges merchants not to “lag behind on time-critical same-day delivery” </a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
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		<item>
		<title>City Plumbing launches MCS heat pump umbrella service</title>
		<link>https://professionalbuildersmerchant.co.uk/news/city-plumbing-launches-mcs-heat-pump-umbrella-service/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Fri, 11 Apr 2025 07:30:10 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[New Products]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Opinion]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[heat pumps]]></category>
		<category><![CDATA[installers]]></category>
		<category><![CDATA[Merchants]]></category>
		<category><![CDATA[Microgeneration Certification Scheme]]></category>
		<category><![CDATA[Renewables]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=39049</guid>

					<description><![CDATA[<p><img width="300" height="200" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy-300x200.jpg" class="attachment-medium size-medium wp-post-image" alt="City Plumbing has joined forces with VitoEnergy to launch a new heat pump installation umbrella scheme for non-MCS accredited installers." decoding="async" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy-300x200.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy-1024x682.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy-768x512.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy-1536x1024.jpg 1536w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/04/city-pumbing-vito-energy.jpg 2000w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>City Plumbing has joined forces with VitoEnergy to launch a new heat pump installation umbrella scheme for non-MCS (Microgeneration Certification Scheme) accredited installers.</p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/city-plumbing-launches-mcs-heat-pump-umbrella-service/">City Plumbing launches MCS heat pump umbrella service</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
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		<item>
		<title>Stuart partners with TradeKart to “scale same-day and rapid delivery for tradespeople”</title>
		<link>https://professionalbuildersmerchant.co.uk/news/stuart-and-tradekart-partner-to-scale-trade-same-day-and-rapid-delivery-services/</link>
		
		<dc:creator><![CDATA[Paul]]></dc:creator>
		<pubDate>Mon, 24 Mar 2025 16:00:14 +0000</pubDate>
				<category><![CDATA[Features]]></category>
		<category><![CDATA[Merchandising & Promotions]]></category>
		<category><![CDATA[New Products]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[headline]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[last mile deliveries]]></category>
		<category><![CDATA[Suppliers]]></category>
		<guid isPermaLink="false">https://professionalbuildersmerchant.co.uk/?p=38939</guid>

					<description><![CDATA[<p><img width="300" height="199" src="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart-300x199.jpg" class="attachment-medium size-medium wp-post-image" alt="Last-mile solutions specialist Stuart has announced a new partnership with TradeKart&#039;s on-demand delivery platform for tradespeople. " decoding="async" loading="lazy" srcset="https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart-300x199.jpg 300w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart-1024x681.jpg 1024w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart-768x511.jpg 768w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart-1536x1021.jpg 1536w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart-765x510.jpg 765w, https://professionalbuildersmerchant.co.uk/wp-content/uploads/2025/03/tradekart-stuart.jpg 1791w" sizes="auto, (max-width: 300px) 100vw, 300px" /></p>
<p>Last-mile solutions specialist Stuart has announced a new partnership with TradeKart, an innovative on-demand delivery platform designed to support tradespeople. </p>
<p>The post <a href="https://professionalbuildersmerchant.co.uk/news/stuart-and-tradekart-partner-to-scale-trade-same-day-and-rapid-delivery-services/">Stuart partners with TradeKart to “scale same-day and rapid delivery for tradespeople”</a> appeared first on <a href="https://professionalbuildersmerchant.co.uk">Professional Builders Merchant</a>.</p>
]]></description>
		
		
		
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