Travis Perkins has launched a nationwide, real time delivery tracking and management system for its customers in what it describes as a first for the UK builders’ merchant sector.
The national merchant says the service is “designed to take the guesswork out of deliveries, and it means customers will know exactly when to expect their local branch delivery for building supplies and Benchmarx kitchens and joinery products”. It adds that all account customers can benefit from options including free delivery from the local branch, nominating their delivery day of choice including next day delivery, plus text message and email updates with real time delivery tracking.
Aligning with its strategy to “deliver best-in-class service to trade customers”, users will receive text message notifications on the day of delivery with a named two-hour timeslot, live delivery tracking, and messaging received when the delivery is in a 20-minute delivery distance, plus proof of delivery email communication.
The latest initiative comes as Travis Perkins announced a plan for 50 new or relocated branches in the next three years as the brand embarks on an “ambitious redevelopment, relocation and refurbishment programme, designed to improve the customer experience both in person and digitally”.
James How, Travis Perkins Digital Operations Director, said: “For our customers, time is money. We wanted to challenge ourselves across our 550+ strong national branch network to give our customers real-time delivery tracking and management.
“The industry has been behind other sectors – up to now. Now, we are proud to lead the way for the sector by making sure our trade customers can save time and money with real time delivery tracking.”
The initiative has also been rolled out across the wider businesses within the Travis Perkins Group, including Keyline and CCF.
