Epicor’s survey of supply chain decision-makers shows organisations are “scaling AI workflows, hiring for AI-specific roles and prioritising data-centric investments to better navigate disruption.”
AI is no longer experimental, but rather reshaping how supply chain businesses are prioritising operational, staffing, and data-centric investments, according to the newly released 2025 Agility Index research study from Epicor and Nucleus Research.
“AI is becoming an essential tool in helping supply chain businesses anticipate and respond to inevitable change,” said Kerrie Jordan, Chief Marketing Officer and Senior Vice President of Product at Epicor. “We’re seeing organisations unlock the agility needed to lead through disruption by not just deploying AI but by building a digital foundation and workforce behind it.”
From the study, more than 56% of supply chain businesses surveyed reported “high AI readiness, with many scaling AI across operations and modernising their data systems to improve agility and reliability.” Within this group, more than 90% are “actively creating or investing in AI-specific roles, suggesting that organisations already leveraging AI tools are also the most likely to invest in building dedicated AI talent pipelines.”
Further, AI is “enabling more thoughtful decision-making but not displacing human judgment.” The most common roles for which companies are hiring include AI Logistics & Route Optimisation Specialists (38%), Supply Chain AI Data Scientists (37.2%) and AI Automation Engineers (35.4%). Organisations running geopolitical what-if scenarios report higher levels of AI-related hiring. Moreover, these roles aren’t confined to labs or pilot teams – they’re embedded directly in planning, fulfilment, and logistics functions.
“What’s changing is how companies see AI, not as a replacement for people, but as a way to empower them. They’re hiring for expertise that brings context and adaptability to the data, which is where real agility lives.”
Kerrie Jordan, Chief Marketing Officer and Senior Vice President of Product at Epicor
“What’s changing is how companies see AI, not as a replacement for people, but as a way to empower them,” Kerrie added. “They’re hiring for expertise that brings context and adaptability to the data, which is where real agility lives.”
More companies are investing in platforms that connect and analyse operational data. These systems, adopted by just over half (50.6%) of all respondents, are now “the most widely used data intelligence tools among digitally mature organisations.” Companies using them were 1.4 times more likely to have adopted AI applications. The results suggest that companies are reevaluating their planning, response, and day-to-day operations. Agility, once a stopgap measure, “has evolved into a strategic capability.”
According to the survey, across all regions, companies are strengthening scenario planning and supply chain resilience in response to rising uncertainty. In Southeast Asia, for example, 61% of respondents cited trade restrictions as their biggest risk, and 73% said they’re actively reworking sourcing strategies. Similar trends are unfolding globally, as companies utilise forecasting tools and talent to anticipate and prepare for disruption.
Expectations around ROI are also maturing, reflecting lessons learned from past technological deployments. A majority of respondents now expect to see returns on their technology investments within six to 18 months. But, looking ahead, organisations cannot approach AI as a standalone technology project. Success, the study concludes, will depend on organisational readiness, leadership engagement, and the ability to act on predictive insights.
Kerrie continued: “Investing in AI and data-centric platforms is changing how quickly companies can respond to disruption and optimise decisions. As AI matures and time to value approaches zero, these companies will outpace competitors. They will be able to make decisions in minutes, not months, with systems that adapt as fast as the market shifts.”
Nucleus Research surveyed more than 1,000 supply chain professionals across regions including the U.S., Canada, the UK/Ireland, Southeast Asia, Australia/New Zealand, and the UAE.
The complete 2025 Agility Index research study, produced in partnership with Nucleus Research, is available on the Epicor website.
