In September, Border Merchant Systems invited customers from around the UK to its annual CounterAct User Meetings.
These seminars, which as well as offering an excellent networking opportunity, enabled attendees to see some of the latest developments from Border’s CounterAct Software which has seen 849 changes to the system in total since March 2015. Live demonstrations included the latest ‘Mobile App’ technology, for stock checking and purchase orders plus bespoke mobile apps designed for individual requirements.
Visitors were shown the considerable benefits of using CounterAct Software Solutions aimed specifically at timber, roofing, plumbing, ironmongers and builders merchants throughout the UK, regardless of their size.
Developments on display included a preview of the first Border designed Trading Web Sites using Magento platforms. The websites are fully integrated into CounterAct.
The event also served as an opportunity to show EDI for processing and matching supplier purchase invoices – available on three levels: Full EDI via Freeway or Atlas, Readsoft/Lexmark cloud paper based EDI and a simple archive system. These all fully integrate and reconcile transactional information supplied from CounterAct Software.
Border demonstrated its commitment to customer service by introducing the CounterAct user website. Customers can go on-line, log calls and see progress on outstanding calls with the opportunity to use the intranet to screen share for training and problem solving. The company outlined its investments in new members of the team including training and application experts and is well on track to achieve its target of over 90% of customer logged calls being responded to within four hours.
Border is also developing a technical service capability and can now supply and support CounterAct servers.
Phil Davies, Commercial Manager at Border, said: “We were delighted with the attendance at both meetings and how interactive both events were. There has been a lot of development both at Border and in CounterAct over the last 12 months and we are determined to maintain momentum. Feedback from users at these events is vital to helping prioritize what features need to be added in the future to ensure CounterAct is more than adequately placed to grow with the demands of modern merchanting”.
For more information, visit: bordermerchantsystems.co.uk