City Plumbing says it has bolstered its offer to the repair and management of public sector institutions with the launch of the new Integrated Solutions brand.
‘Integrated Solutions at City Plumbing‘ is billed as a team of experts providing repair and maintenance material supply chain solutions to prisons, healthcare, and educational facilities. Supplying building services engineers, service maintenance providers and facilities managers, the new brand will focus on product supply, distribution, frameworks, IT, and administrative solutions.
The City Plumbing business as a whole has been an established supplier to the facilities management sector for a number of years, and the creation of the new brand is intended to “opened the doors to a wider solution-based proposition with a range of value-added services that will ensure the efficient upkeep of crucial institutions for local communities and building occupants”.
In addition to “over 37,000 product lines and over 350 branches” to fulfil contract requirements, contractors can now receive consultancy along with a range of new digital solutions offered by its internal digital development team including “carefully curated systems and KPI portals” to monitor stock levels, sales, and purchases to help customers “improve first-time fix rates, jobs completed per day and most importantly resident satisfaction”.
Integrated Solutions will also be working closely with the ‘Energy Efficiency at City Plumbing’ team, who offer design support and distribution for renewable heating products. Not limited to heat pumps, biomass boilers and underfloor heating, the team is also said to boast extensive knowledge on the decarbonisation of new and existing properties, government grants and industry awareness.
Richard Adams, Sales Director of Integrated Solutions at City Plumbing, said: “We are delighted to be introducing Integrated Solutions to institutional facilities. Our expertise and digital solutions enable us to offer bespoke solutions that adapt to our customers’ systems and meet the satisfaction of the people in their care or making use of their facilities, building trust throughout the value chain.”
The new brand will continue to expand its supply chain and support solutions with additional services planned for this year including a new range of apps, a B2B platform “SimpliCity”, and API links to integrate the business’s intelligence with a customer’s own systems. Indeed, the brand states it has “observed the changing industry trends towards a more digitalised market and, in line with the wider City Plumbing business, is developing its strategies to think digital-first”.
