As a leading distributor to independent merchants, E.Tupling says it maintains a commitment to “continuously innovate and find solutions for its merchant partners”. And in an ever-evolving industry, Directors Ross Duncanson and Tim Whitehead together with Head of Marketing Claire Briars discuss how the firm’s newly launched UFH & Renewables App provides its merchant customers with competitive advantage and unrivalled service.
Quoting for underfloor heating (UFH) and air source heat pumps (ASHP) has “never been easier” for merchants with the use of E.Tupling’s “simple, yet sophisticated” underfloor heating and renewables app. And just by answering a few simple questions, merchants will be provided with an immediate cost price.
For more intricate projects there is also a feature to upload plans or drawings, even as a photo image, and E.Tupling will provide customers with a schedule of materials, pipe layout design, heat loss calculation and itemised quotation within 24 hours.
E.Tupling customer Gary Fox, Trade Counter Manager at Plumbcall, explained: “This underfloor heating & air source heat pump app is incredible! Really simple and easy to use, an instant quotation is available within 4-5 clicks of the screen, empowering our staff to confidently sell UFH and ASHPs.
“The speed of obtaining a full quote within minutes pleases our customers tenfold! This app completely takes the long hassle and lengthy detail of UFH & renewables away from the trade counter, ensuring easy transactions and happy customers. E.Tupling also takes care of the entire sale, from quote to delivery and install advice. The company’s app is truly ground-breaking for our team.”
Established in 1966, E.Tupling is an independently-owned family business and is a leading distributor of Plumbing & Building Plastics and Underfloor Heating & Renewable Systems. Director Tim Whitehead said: “Merchant feedback has always indicated the need for simplicity to secure an UFH order. Our objective will always be to protect and enable the trade counter sale at a price point that competes with the online retailer.
“A few simple clicks provide a price and we believe this completes the circle. Simplicity, a competitive price plus stock, service, technical support and delivery. Simple objectives, a simplified process and a comprehensive offering.”
“Merchant feedback has always indicated the need for simplicity to secure an UFH order. Our objective will always be to protect and enable the trade counter sale at a price point that competes with the online retailer.”
This “distribution-first” app is available as a website tool, which is said to be perfect for trade counters, and also as a mobile download from Apple and Android. The app is exclusive to E.Tupling’s merchant partners only and is fully password protected.
Claire Briars comments: “We are wholly impartial and after researching the entire market, we benefit from agreements with 12 of the leading manufacturers in our industry, including Polypipe, Grant, Fastwarm, Maincor, Heatmiser and Pipelife. We adopt a completely unbiased approach and for all of these reasons, our innovative app will pinpoint the best underfloor heating system for each and every individual project.”
A full schedule of materials, itemised quotation and pipe layout design are all provided as standard. E.Tupling also provides full technical guidance and support to installers and end-users on the merchants’ behalf, should they ever require any assistance.
Furthermore, the distributor says it understands how challenging the market has been for trade counters over the last couple of years where dealing with manufacturers’ long lead-times, poor product availability as well as a spate of price increases “have created a siege of obstacles”.
Ross Duncanson continues: “As the leading distributor to independent merchants for building & plumbing plastics, UFH and renewables, we fully recognise how busy trade counters can be. Enquiries for UFH and renewables can be time consuming and more technical than most.
“Through our dedicated UFH & Renewables team of experts, merchants will also have full technical support and guidance available to them throughout the entire project. This is just the beginning of the additional support that we provide to our customers, and work is already underway on adding Mechanical Ventilation Heat Recovery (MVHR) to the app in the coming months.”
Claire concludes: “As the leading distributor to independent merchants it will always be our choice, service, innovation, speed, technical knowledge and versatility that separates us from other suppliers. The market is constantly changing with new challenges emerging, therefore as an energetic and ambitious business we strive to continually evolve to improve our levels of service and offering beyond our customers’ expectations.”
For more information on E.Tupling’s UFH & Renewables App, in addition to details on its full product portfolio and support services for merchants, visit the website www.etupling.co.uk
