Plumb and Parts Center is ensuring that installers have immediate access to the parts they need thanks to an additional £2.5m investment into branch stock.
The investment means improved availability of 200 of the fastest moving parts in every branch, with a further 65,000 products available for next day delivery.
It is expected that 20% of all UK household boilers fail during the colder months, so the company has carried out detailed analysis into the most frequently ordered and required parts across the UK. The 200 includes parts from all leading brands including Baxi, Honeywell, Ideal, Potterton, Alpha, Ravenheat, Vaillant, Vokera and Worcester Bosch.
Simon Allan, Category Director for parts at Plumb and Parts Center, explains: “Clearly installers are rushed off their feet at this time of year and it’s made worse by the fact that we, as consumers, are becoming unrealistically impatient – it’s all driven by smart phones and brands like ASOS and Amazon who’ve made waiting an alien concept. It’s imperative to our business that our stock is readily available for customers so that they can get the job done quickly.”
The investment comes as part of a wider strategy to make sure installers have everything they need, whenever they need it. The business also wants to ensure that installers don’t feel compelled to constantly carry large quantities of stock on their van.
Simon added: “The role of a responsible merchant is to ensure that customers can do better business. This whole initiative is about customers having the trust to treat us as their own personal warehouse in their local area.”
Installers can also access all of the stock through PartsArena, a parts identification tool which allows engineers to access 2700 models, 20,000 exploded diagrams, 10,000 images, and 500,000 unique parts online or from their mobile.