TIMco has launched a dedicated training department at its base in Nantwich. The new training facilities will provide free training to its customers alongside its newly launched ‘How To’ videos, all part of its drive of supporting the independent stockists.
The aim of the dedicated training departments is to provide merchant employees with the facilities by which they can learn about the products and applications, so they in turn can share learnings and offer advice and expertise to their own customers. It has been proven that customers like shopping at independent outlets for this very reason – they are able to provide better quality and knowledgeable service than many of the national competitors.
In addition to the training facilities the company has launched a series of ‘How To’ videos, recorded within the training facilities by TIMco’s training managers. The videos provide clear and valuable advice on the products, providing both customers and end users with a clear and concise ‘how to’ instructional video for a growing range of the manufacturers products.
Simon Midwood, Managing Director of TIMco, comments: “We have always valued our relationships with customers and we strive to keep everyone engaged, motivated and supported in any way we can. These facilities and training videos are just the latest example of providing customers with the support required to grow their businesses.”
In the last year alone, the company has increased its product lines by more than 13% to around 5,000 lines. As well as offering a complete range of fixings, fastenings and power tool accessories, the company has launched VETO – a security solutions range – extended the C2 range as well as releasing a new range of driver bits and other supporting products required by distributors.
For more information, visit: www.timco.co.uk