Travis Perkins has developed a digital toolkit for staff at its 550 UK branches to “help improve the customer experience and manage branch inventory by digitising previously paper based processes.”
Extensively tested and developed by its colleagues over several years, the digital roll-out means that Travis Perkins staff can – at the tap of a button – manage inventory, create customer tickets and add notes for the counter, all on a handheld device. It replaces the old customer ticket system, where customers were given a physical ticket for their orders, and will mean a significant paper saving.
The digital toolkit includes a Yard Sales app to create customer orders and add notes for timber and building materials in the yard; a Location Maintenance app where colleagues can view and edit products and locations; and a Perpetual Inventory Count to track the quantity of stock on hand and give customers increased confidence that product is available.
Tested in partnership with Travis Perkins colleagues, who provided detailed feedback and insights to help its development, the digital toolkit was initially trialled in 15 branches across the country before a phased launch across all depots was completed earlier this year.
Laura Milner, Digital Product Owner from Travis Perkins, said: “We know our customers are incredibly busy, so time and availability of materials are really important to them. Our new digital toolkit is making it faster and more efficient for them and means they can concentrate on what matters most.
“The toolkit has also been embraced by our colleagues and it frees up their time to deliver great customer service and gives an accurate reflection of products in branch.”
The merchant group says the toolkit also has a number of other benefits, such as allowing colleagues to file Near Miss Reports, carry out digital forklift checks and much more, with “many more features planned for the future.”
