New research from Gophr, the last-mile delivery business, reveals that merchants are missing out on the valuable sales opportunities available from offering a rapid, same-day delivery service to their trade and DIY customers.
The report, From Click to Fix: The State of UK Trade Delivery, conducted by Gophr Trade, Gophr’s specialist delivery service for the construction and DIY industry, audited major trade retailers and independent suppliers. The study found that prominent retailers like Crown Decorating Centres, CEF and Sydenhams primarily offer next-day delivery rather than same-day options, potentially resulting in lost revenue and project delays.
Indeed, according to the findings, only 22% of UK hardware and DIY retailers offer same-day delivery, which Gophr described as “significantly impacting projects reliant on immediate material availability and potentially hindering the UK’s drive for new housing at pace.”
Furthermore, with one in four construction projects delivered more than 250 days late, and the government pushing for increased new housing starts, the business asserts that efficient supply chains are crucial to ensure financial losses and waiting times for materials are kept to a minimum. The findings from From Click to Fix: The State of UK Trade Delivery, suggests that there is still work to be done.
The report also highlighted a disparity between independent and non-independent businesses. 51% of independent businesses offer same or next-day delivery compared to 57% of non-independent businesses. Independent businesses are also more likely to handle deliveries themselves (72%) than group-owned retailers (51%).
Delivery costs vary, averaging £19, with some reaching £30 for large orders. However, businesses using delivery partners (39%) often achieve lower costs (£17), reflecting optimised routing and efficiency.
The research also indicates that ‘Painting & Decorating’ suppliers lead in same-day delivery, while ‘Building & Construction’ retailers are still primarily offering two-day delivery.
Graham Smith, Strategic Account Director at Gophr, commented: “While many hardware and DIY retailers (including builders’, plumbers’ and decorators’ merchants) have improved delivery efficiency, the lack of same-day options represents a missed revenue opportunity, especially given the time-critical nature of projects and the importance of meeting national housing targets.
“Implementing same-day delivery is often simpler than perceived. Existing branch networks for multi-store retailers, already supporting next-day delivery and click-and-collect, facilitate a straightforward transition.”
Graham concluded: “Same-day delivery offers significant value in the hardware and DIY sector. Construction projects often rely on just-in-time schedules, where even minor delays can impact profitability.”
The full report is available to view via uk.gophr.com/trade-delivery-report-2025
Gophr is a modern day delivery network that connects all kinds (and sizes) of businesses with their customers, in cities and towns across the UK. It combines the “features, flexibility and speed of the latest delivery-tech apps with the delivery standards and compliance levels of legacy professional courier services” and current clients include Dulux Decorator Centre, Leyland SDM, Screwfix, Co-op, Asda, Yoox, Net-a-Porter and Superdrug.
