Toolstation has announced the launch of the new “Toolstation GO” store format, designed to offer “a faster, more convenient way to shop.”
Based in easy-to-access high street locations and with “convenience at the heart of the proposition,” the compact Toolstation GO stores are designed to provide customers with the key products they need to get their jobs done, with a focus on everyday trade and DIY essentials. New features such as digital kiosks “help to streamline the shopping experience,” while Toolstation says that its “knowledgeable and helpful colleagues remain at the heart of the store format.”
The product ranges in the first-to-launch Battersea store on Battersea Park Road include plumbing, electrical, power tools, hand tools, and painting and decorating products that are available in store and through Click and Collect, while more are available online for next day collection or delivery. Toolstation’s Fast Track service also means that thousands of products can be delivered to site or home in as little as 30 minutes.
Products are localised to the store and they are updated and maintained based on customer and store insight. Self-serve kiosks in-store mean customers can also skip the queues and browse the Toolstation range and place orders to be collected at the counter. In addition, the store also has extended opening hours “to accommodate early starts and busy schedules,” opening from 6am until 8pm, while on Sundays it is open from 9am to 4pm.
Lakhvir Sanghera, Toolstation’s Managing Director, said: “Our Toolstation GO stores combine seamless technology with the unrivalled service and knowledge of our colleagues. This new format delivers a quick and convenient shopping experience without compromising the high level of service that customers know and trust Toolstation for.
“We know how busy and time constrained tradespeople can be, and this smaller and more flexible store format means we will be able to open in different locations to our traditional stores.”
The opening of the first Toolstation GO in Battersea has created eight roles.
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