Tomlinson Parbans, based in Stockport, has just taken the strategic step to invest in the very latest CounterAct software from Border Merchant Systems, to improve customer service and improve business efficiencies.
Tomlinson Parbans can trace its roots back to the Second World War, where its current site was used as a strategic timber depot for the storage of timber that the government used to repair the Manchester Ship Canal Locks and Docks. Evolution has been key to the success of this company and it has grown over time to supplying the DIY and trade markets. They now supply a huge range of building & DIY products including timber, work wear, flooring, fencing, worktops, doors and bespoke joinery.
Tomlinson Parbans has recently had its new CounterAct server installed on site and will shortly begin an on-site training programme, with the aim of going live in the autumn this year.
Ali Mealing, Office Manager of Tomlinson Parbans, said: “Our current system is unstable so the most critical factor for us was to find a software system that would not only adapt to meet our changing needs, but one that is 100% reliable. CounterAct’s robust software will give us this peace of mind and it is also incredibly easy to use. It will provide us with an invaluable and consistent tool in terms of managing the business in a much more efficient manner.”
Phil Davies, Commercial Manager at Border, commented: “We are delighted that Tomlinson Parbans has chosen CounterAct Software. We are helping them improve their business by providing software tools that will help them to better manage the business. Border Merchant supports customers every step of the way, and we take great pride in offering the very best levels of customer service and continuing support”.