City Plumbing launches ‘industry-first’ online air source heat pump kit-builder 

City Plumbing launches ‘industry-first’ online air source heat pump kit-builder 

As part of its aim to make specifying and installing energy-efficient technologies as easy as possible, City Plumbing has recently launched an online air source heat pump kit builder which it describes as “the first of its kind” for the industry.

Developed by City Plumbing’s in-house digital and heat pump technical teams and found at, the tool is designed to help users identify a heat pump system that is suitable for the home where it is being installed in four simple steps, before building a kit of all the components needed by the heating engineer for correct installation.

Hemal Morjaria, Managing Director of City Plumbing’s Renewables and Electrical division, said: “Getting the right system, with all components needed to complete the install, for a home is the first step for a heating engineer so we’ve made it easier by building their online basket with all products required.

“There’s a belief that heat pumps aren’t suitable for many types of homes or that they don’t perform as expected once installed, but that’s often down to not choosing the right system for the home and the customer’s needs at the start. Our new tool takes that pain away.”

The website helps users select a suitable air source heat pump system for a property, with sufficient output based on its heat loss. Once the heat loss is calculated, gives the user a choice of brand before presenting a range of heat pump options that provide sufficient output. The final step is choosing the cylinder size before a complete kit is built for the installer, with options for collection or delivery from their local City Plumbing branch and visibility of the exact cost and stock availability.

Hemal continued: “With our new kit builder, gone is the worry that you might have bought a cable or fitting that’s not compatible or forgotten a part. Plus, as it integrates with City Plumbing’s national stock checker, it saves the installer precious time going on separate journeys for different parts or making multiple trips to get everything they need.”

The service launched in late February and the specialist merchant says it has already received huge interest.

Hemal added: “We’re currently getting around 400 visitors per day who want to design and build an air source heat pump system. It just shows the increasing interest and demand for renewable technologies as well as the need for a tool that does all the leg work for you.”

The new kit builder is the latest in a series of support for heating engineers who are making the transition to lower-temperature heating systems. For more information including details of MCS-accredited training courses, visit:

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