The Huws Gray Group has released a message to customers outlining its decision to temporarily close all branches of Huws Gray, Ridgeons, ATC, RFP, Plumbstock, Qualplas and AC Roof Trusses.
Explaining the decision to keep its branches closed for an indefinite period, Managing Director Terry Owen said: “We have kept all our branches open and fully functioning as long as possible, and we would love nothing more than to be able to continue to operate normally. However we do not live in ‘normal’ times at present, and after a careful assessment of all our options involving trade and retail customers alike, as well as our employees and suppliers, we feel that we must do the right thing for the greater good.
“We have not taken such a decision lightly, but we do believe that in emergency situations, we need to do our bit as individuals, as a company and as a construction community to protect each other.”
The statement reads as follows:
Dear Customer
I hope that you, our much-valued customers, are keeping safe as we face what is, without doubt, a global crisis that is unprecedented in modern times.
We have kept all our branches open and fully functioning as long as possible, and we would love nothing more than to be able to continue to operate normally. However we do not live in ‘normal’ times at present, and after a careful assessment of all our options involving trade and retail customers alike, as well as our employees and suppliers, we feel that we must do the right thing for the greater good.
In order to protect our people and help limit the deadly spread of the COVID-19 virus, and following the Prime Minister’s speech on Monday evening, we have decided to temporarily close all Huws Gray, Ridgeons, ATC, RFP, Plumbstock, Qualplas and AC Roof Trusses branches with immediate effect.
We have not taken such a decision lightly, but we do believe that in emergency situations, we need to do our bit as individuals, as a company and as a construction community to protect each other. We remain committed to our customers and to our employees, but our commitment extends far further than purely economic arrangements. The health and welfare of our customers, work colleagues and suppliers are fundamental factors in all our decision-making and your protection remains our highest priority.
In the 30 years of our existence, a combination of fantastic staff and loyal customers, has enabled us to cope successfully with more than one period of global uncertainty and financial crisis. However, the COVID-19 crisis is far more serious, and importantly, far more dangerous than any that we have faced previously as individuals and as companies.
As this is a rapidly changing situation, we don’t know for how long our branches will be closed. However, we will continue to follow the advice of our Governments as well as Public Health England and Public Health Wales.
Please keep visiting our website and social media platforms for any updates on the situation.
In the meantime, take care of yourselves, your loved ones, your colleagues and your communities, and we look forward to seeing you all back at our branches when the time is right.
Thank you for your understanding.
Terry Owen
