For the second year in a row, Plumb Center has been named the number one rated bathroom brand in the Which? customer survey 2016. The survey included some of the leading companies in the market and rated Plumb Center 30% ahead of another well-known brand.
The survey, which was carried out in May 2016, collected the views of 2,391 Which? members who had installed a bathroom in the last five years. Customers gave Plumb Center a 5-star rating on customer service, quality of products and finish, and a 4-star rating for value for money. Scores were also awarded on how satisfied customers were with the brand and whether or not they would recommend it to friend.
The merchant offers installers and their customers’ access to professional advice and guidance on a wide range of top quality products from friendly, knowledgeable staff through its bathroom showrooms. The service is designed to give installers the opportunity to show customers products in-situ, and includes a free digital design service, ordering and delivery. If customers don’t already have an installer, the showroom team can point them in the right direction of a number of local installers via its Preferred Partnership scheme.
Richard Redfern, Category Director for Plumb Center, said: “We are so proud to again top the Which? best bathroom companies list. This is an especially important acknowledgement for us as it’s voted for by our installers’ customers. Knowing that they are happy with the service we provide and have rated us above some of the leading bathroom companies in the nation is very gratifying. This report demonstrates that all the work we do to help installers deliver the best possible service for their customers has not gone unnoticed.”