Toolstation has partnered with eLocker to install 17 collection lockers outside its new Toolstation GO store in Battersea in a move designed to offer customers “a faster, more convenient way to shop, 24 hours a day, seven days a week.”
Once the order is made at any time during business hours through www.Toolstation.com or through the Toolstation app, the customer is notified, and they can collect it with a code on their phone, whenever suits them.
The eLocker format turns the click and collect option into a self-service option format that customers can run from the convenience of their mobile. The new option builds upon Toolstation GO’s stated ambition of “delivering the ultimate in customer convenience” since opening the first of the new format stores in Battersea earlier this year.
The Battersea premises also features digital kiosks that mean customers can skip the queues to browse the range and place orders to be collected at the counter. The GO store format also includes the Travis Perkins plc business’s Fast Track service, which means thousands of products can be delivered to site or home in as little as 30 minutes, while products are “localised to the store and… updated and maintained based on customer and store insight.”
Chris Other, Customer Director at Toolstation, said: “The installation of eLocker will deliver a quick and convenient shopping experience without compromising on the high level of service that customers know and trust Toolstation for. We know how busy and time-poor tradespeople can be, and our around-the-clock service aims to streamline work schedules and provide customers with the flexibility they need to oversee their next project or job.”
If the trial proves successful, Toolstation will potentially roll this feature out further in the future.
For more information, visit the Toolstation Go information page.
