customer insight Archives - Professional Builders Merchant

FMB and CIOB report highlights sustained challenges for SME builders

|Date: 10 Apr 2026

FMB and CIOB report highlights sustained challenges for SME builders

The latest State of Trade Survey from the CIOB and the FMB warns that construction SMEs “face mounting co ...

The latest State of Trade Survey from the CIOB and the FMB warns that construction SMEs “face mounting cost pressures and insolvencies despite continuous growth.” ...

10 Apr 2026
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Editor’s Viewpoint: Customer insight

|Date: 07 Nov 2025

Editor’s Viewpoint: Customer insight

In the viewpoint column of PBM’s November edition, editor Paul Davies considers the findings of a number ...

In the viewpoint column of PBM’s November edition, editor Paul Davies considers the findings of a number of recent customer research projects and the implications for the merchant sector... ...

07 Nov 2025
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City Plumbing customer insight shows “surging” UK heat pump training uptake

|Date: 17 Oct 2025

City Plumbing customer insight shows “surging” UK heat pump training uptake

New research from City Plumbing shows how UK plumbers and heating installers are stepping up to meet the ...

New research from City Plumbing shows how UK plumbers and heating installers are stepping up to meet the demand for low-carbon heating. However, regional disparities remain. ...

17 Oct 2025
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NMBS asks: “Do you know what your customers really think about you?”

|Date: 14 Aug 2025

NMBS asks: “Do you know what your customers really think about you?”

NMBS recently launched an independent listening exercise to establish a net promoter score (NPS), and und ...

NMBS recently launched an independent listening exercise to establish a net promoter score (NPS), and understand what really matters to its members. ...

14 Aug 2025
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Home improvement plans “present opportunity for industry,” according to new research

|Date: 30 Apr 2025

Home improvement plans “present opportunity for industry,” according to new research

New research from Unhooked Communications outlines the home improvement opportunities for building materi ...

New research from Unhooked Communications outlines the home improvement opportunities for building materials manufacturers, suppliers and merchants. ...

30 Apr 2025
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Bradfords enters low carbon research partnership with University of Plymouth

|Date: 05 Dec 2024

Bradfords enters low carbon research partnership with University of Plymouth

A new project sees Bradfords Building Supplies partner with University of Plymouth to research the barrie ...

A new project sees Bradfords Building Supplies partner with University of Plymouth to research the barriers to the uptake of low carbon materials. ...

05 Dec 2024
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