Graham Plumbers’ Merchant has been awarded the Supplier award for Distribution at the Barratt Developments Supplier Conference and Awards ceremony 2018.
The yearly conference is attended by all Barratt Developments’, group contracted material suppliers and includes the awards ceremony which recognises product innovation and great service.
The Distribution award falls within the Best Service Provider category which is based on Barratt’s quarterly supplier monitoring scores across all aspects of business performance.
The awards are said to recognise consistently high scores over the period and across a range of performance criteria, from product availability to logistics management, relationship development and customer service.
Barratt Developments’ Group Procurement Director, John Adams, presented Graham with the award and commented: “Over the period we have been working with Graham, they have shown an absolute commitment to customer satisfaction, a willingness to understand and exceed our expectations and, as a consequence, their divisional reach has increased over time, driven by performance reputation.”
Ian Kenny, Marketing Director of Graham, commented: “We are delighted to have been presented this award in recognition of our distribution services. We are committed to providing great customer service at Graham whether we’re looking after larger development companies like Barratt or installers who visit our branches. It is a pleasure to work with Barratt Developments and we hope that our relationship continues to grow and strengthen.”
Graham was first awarded six trial housing divisions with Barratt Developments in June 2016, supplying to both Barratt Homes and David Wilson Homes. The partnership has since gone from strength to strength and, as of January 2018, Graham now covers twenty-one divisions, supplying a variety of central heating, sanitaryware and associated products.