As it continues to “grow and strengthen its position within the industry,” Border Merchant Systems has announced “two significant internal promotions that will help support its ongoing expansion and future ambitions.”
With immediate effect, Holly Brown joins the Border management team as Customer Service Manager. In her new role, Holly will focus on operational excellence and delivering an outstanding customer experience across the business.
She will take responsibility for leading all customer-facing service teams, including Support, Technical Support and Projects. The company states that, “having demonstrated exceptional commitment and leadership throughout her time with Border,” Holly is ready to embrace the challenge and opportunities that come with this expanded role.
Nick Thompson (pictured, main image) has also been promoted and will assume the newly created position of Business Solutions Manager. Nick’s primary focus will be helping customers maximise the value of their investment in Border solutions through the implementation of best practices and strategic guidance.
Working closely with the firm’s Development Team, he will also “play a key role in shaping future product and service enhancements based on customer needs and industry trends.”
These appointments are described as reflecting Border’s commitment to investing in its people and ensuring the business is well positioned for continued growth. The new structure is said to enables both managers to focus on their areas of expertise, “strengthening the company’s ability to deliver exceptional service while supporting future expansion.”
Importantly, the company asserts that these promotions have been made “as part of its proactive growth strategy and long-term planning, rather than as a response to any operational challenges.” Accordingly, as the business continues to expand, “maintaining its strong culture, retaining talented employees and delivering industry-leading customer service remain key priorities.”
