Bristan Group has scored outstanding results in its annual independent customer satisfaction survey. The Group, which includes the Bristan and Heritage Bathrooms brands, was rated highly by customers across a range of critical factors, with top marks for its delivery service.
Carried out by independent customer satisfaction specialists The Leadership Factor, the survey gained feedback from over 400 merchants nationwide on areas including delivery, helpfulness of customer service and sales teams, and the quality of products.
Positive feedback meant the Bristan Group achieved 86.3% on The Leadership Factor’s Customer Satisfaction Index, which is above the average Index score of 80%. The findings secure the Bristan Group’s position in the top quartile of the index, where they have ranked consistently since first undertaking the survey in 2013.
In the most recent survey, the company gained recognition by customers for key areas of delivery when marked out of 10. These included Speed and Reliability of Delivery (9.4), Condition of Goods on Delivery (9.4), and Ease of Placing an Order (9.4). Well above average, when compared to other businesses recorded in the Index.
The Bristan Group also received high scores out of 10 for Attitude of Customer Service Staff (9.2), Availability of Products (9.0) and Product Guarantees (9.0).
Vice President of Sales at the Group, Ian Hansell, said: “I am personally incredibly proud to have again achieved these scores from our customers.
“Bristan Group has long led the industry when it comes to service, thanks to our Next Day Delivery Promise and our commitment to reliability and quality. It’s all part of our promise to keep life flowing for our business customers.”
