Customer Service Archives - Professional Builders Merchant

Editor’s Viewpoint: Customer insight

|Date: 07 Nov 2025

Editor’s Viewpoint: Customer insight

In the viewpoint column of PBM’s November edition, editor Paul Davies considers the findings of a number ...

In the viewpoint column of PBM’s November edition, editor Paul Davies considers the findings of a number of recent customer research projects and the implications for the merchant sector... ...

07 Nov 2025
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Jewson partners with Quadient to provide 24/7 product access

|Date: 12 Sep 2025

Jewson partners with Quadient to provide 24/7 product access

Jewson has rolled out new Quadient oversize smart lockers at two flagship branches — its recently transfo ...

Jewson has rolled out new Quadient oversize smart lockers at two flagship branches — its recently transformed Luton depot and the purpose-built ‘Branch of the Future’ in Farnborough. ...

12 Sep 2025
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JT Dove teams up with TradeKart for rapid customer deliveries

|Date: 18 Aug 2025

JT Dove teams up with TradeKart for rapid customer deliveries

TradeKart, the rapid delivery app-based marketplace for tradespeople, says it is thrilled to announce its ...

TradeKart, the rapid delivery app-based marketplace for tradespeople, says it is thrilled to announce its new partnership with JT Dove. ...

18 Aug 2025
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Stitch AI outlines the best ways to use messaging platforms for merchant businesses

|Date: 17 Apr 2025

Stitch AI outlines the best ways to use messaging platforms for merchant businesses

Paul Gandar, Founder of Stitch AI, outlines the pitfalls of staff using personal messaging Apps to talk t ...

Paul Gandar, Founder of Stitch AI, outlines the pitfalls of staff using personal messaging Apps to talk to customers and suggests an alternative approach. ...

17 Apr 2025
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TradeKart teams up with Toolstation to provide rapid delivery service

|Date: 11 Nov 2024

TradeKart teams up with Toolstation to provide rapid delivery service

Toolstation has partnered with TradeKart to offer a time-saving delivery solution for its trade and DIY c ...

Toolstation has partnered with TradeKart to offer a time-saving delivery solution for its trade and DIY customers across the UK. ...

11 Nov 2024
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TradeKart partners with Uber Direct to “transform trade deliveries”

|Date: 16 Jan 2024

TradeKart partners with Uber Direct to “transform trade deliveries”

Already working with a number of UK merchant businesses, TradeKart has announced a strategic partnership ...

Already working with a number of UK merchant businesses, TradeKart has announced a strategic partnership with Uber Direct to allow more users of its rapid delivery app to order materials “that can be ...

16 Jan 2024
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